Question 1

DO YOU OFFER GIFT CARDS?

Accepted Answer

As of right now, we currently do not have gift cards. Once the demand for gift cards is present we will certainly have them available.

Question 2

WHAT ARE THE PAYMENT OPTIONS?

Accepted Answer

You can pay with a paypal account, but if you do not have one then debit/credit card will do just fine!

Question 3

WHAT IS YOUR RETURN POLICY?

Accepted Answer

You can visit our return, refund, shipping policies on our store policies page.

Question 4

WHAT HAPPENS IF MY ORDER HAS BEEN DAMAGED/LOST DURING DELIVERY?

Accepted Answer

In the event that does happen, please contact us and let us know your order number and situation so we are able to provide a remedy for you.

Question 5

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Accepted Answer

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

Question 6

HOW LONG WILL SHIPPING TAKE?

Accepted Answer

To ship in Canada, it will take: Roughly around 2-9 business days. 
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To ship in the U.S, it will take: Roughly around 5-8 business days. 
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To ship internationally, it will take: Roughly around 6 to 12 business days (Air) or 4 to 12 weeks (Surface)

DIY Dreamland

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Frequently asked questions